Portability along with unified communication has cleared through the enterprise, facilitating users to become more accessible and productive. Integrating these two competencies holds the guarantee of significantly more profits for those technology ventures. Then again, for any technology program to be really viewed as effective, users need to adapt and use its abilities. As to mobile app development ,we now have a good knowledge base to make this happen. Our human need for real-time communication has officially transformed from SMS texts with our colleagues to just about any online interaction with anyone. That is why we are seeing a rise of chat features in more than just chat-based applications. Generally, when you think about online business with chat, customer service is the first thing that comes to mind. Because current scenario is that no business can stand out without providing optimal customer service.
Heat Map of Chat Application
You will be surprised to note that instant messaging applications like Whatsapp and Facebook Messenger have already crossed more than 100 Million users followed by other apps such as Snapchat, Skype, Instagram, etc. Therefore you do not want to stay behind in this tough race. It is obvious that audience will be demanding more for such applications sooner or later. So you need to necessarily add the chat option in your app just because of following widespread features.
1. It is the Predominant Tool for Business Promotion
People assume the online world to interact with exactly the same responsiveness as the offline world. And that goes for different forms of chat for your business promotion. Company to User/ User to Company and User to User these are two main form of communication that happens in every business.
2. BYOD- Friendly Enterprise Chat App
The greater part of ecommerce development companies either have or are wanting to actualize the Bring Your Own Device (BYOD) activities, so any enterprise chat application you are planning to use must identify that reality. Most likely the greatest test will be onboarding new users. With the present requests on IT, we can’t have an onboarding process that needs IT involvement. The procedure for downloading, connecting, setting up and authentication must be totally self-administration. Users are experiencing these progressions for their own applications, so IT needs to guarantee that the procedure is straight forward, the users will have the data they have to take up with the unified communications platform and that they can get up and running with at least exertion.
3. Acquiring Potential Customers Has Become Easy
Now don't limit the benefits of chat feature to just making happy the existing customers by solving their problems. But rather it is good opportunity to find new clients and customers on the board. These days, people have become more interactive and they are looking for new unique products or want to avail information. The chat feature is your opportunity to score the goal. This has become more persuasive as a lot of online shoppers are constantly on the roll.
4. Live Feedback for Live Streaming
Well, from Facebook to Snapchat every almost every social media platforms offer the feature of live streaming. No matter which one do you choose, with live streaming chat you are offering your audience the power to communicate to you in a real time. For many, it may seem like an ordinary feature but in a business point of view, it is still a really big deal. Live streaming gives the ability to directly ask the person who is streaming to do something, answer a question about different concerns. Adding chat to live form makes a whole new kind of conversational experience that provides immediate satisfaction.
5. Motivate Customers to Revisit Your App and Website
Every business looks for prospective customers to enhance your prospects, but at the same time it also very essential to identify who your important clients are. Therefore, your first job is to showcase the products according to their impression and not necessarily squander time in convincing them to buy a product. The chat notifies that the users have revisited the application or website and it’s time the specialists show their skills in offering the apt choices for the customer.
The unified communications have offered an interesting set of new communication channels and mobility with facilitating them to go anywhere enabling users to be approachable and effective. The blend of the apps driven the world in the consumer arena with the arrival of new age workforces is influencing people to expect the same app experience at work as well. The mobile app development companies departments should respond to this new environment and find out solutions that integrate the qualities of integration, immediacy and collaboration in a mobile unified communications platform.